Is Voip The Future Of Business Telephone Systems

By Earlene McGee


Astonishing advances in technology has seen to it that every business, regardless of how small or large, can compete in the global market place. Nevertheless, new and exciting opportunities also bring new challenges. Competition is fierce and consumers are presented with more choices than ever before. Vancouver BC entrepreneurs have quickly learned that they need sophisticated business telephone systems if they want to remain on the cutting edge.

A very large number of enterprises still rely on traditional PABX installations. It is true that these installations have evolved and that they offer many useful features. Users can conduct conversations with more than one caller, callers can leave messages and conference calls are now commonplace. Most modern installations can even present callers with a menu of options, helping them to get hold of the most appropriate person or department within the organisation.

PABX installations were revolutionary in their day but for many companies they simply do not offer a communications edge any longer. Its singe biggest drawback is the fact that users must be available at an extension in order to communicate. This means that users away from their desks are also out of touch. Callers are forced to leave messages and, of course, messages are not always correctly delayed.

Another important drawback of PABX installations is that they are expensive to install and to maintain. Large businesses need an installation at every branch or site. This means that multiple installations must be maintained. If a single unit is down, communication across the board is negatively influenced. Multiple installations also necessitate employing an operator at every site and branch. This can be very costly.

It seems as if VoIP has stepped forward as the one system that will not only overcome the drawbacks of PABX, but also lead the way towards effort free, flexible and cheap telecommunications. Even companies that have numerous branches and remote sites require only one single central installation. Even better, the platform is hosted by the service provider. This means much lower maintenance cost and constant access to the very latest upgrades.

Those that have switched to VoIP knew from the word go that they will be saving money. However, many new clients are surprised to find out just how much they save. Some companies have saved up to half of their previous communications bills. When considering the cheaper maintenance and the fact that it is not necessary to employ an operator at every site the savings can become truly remarkable.

VoIP has also proven that it can help companies to improve productivity and to increase their levels of customer satisfaction. This is because users are never out of reach, regardless of where they find themselves geographically. Calls can be forwarded to remote sites, helping to ensure that a caller will be assisted with a single call.

There can be no doubt that effective communication is one of the most important corner stones of every successful business. With VoIP it is not only possible to save a significant amount of money, but also to improve productivity and to offer vastly superior service to both clients and suppliers.




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